About the Course
BPO / KPO
What is KPO?
It is being claimed that KPO is one step extension of Business Processing Outsourcing (BPO) because BPO Industry is shaping into Knowledge Process Outsourcing because of its favorable advantageous and future scope. But, let us not treat it only a 'B' replaced by a 'K'. In fact, Knowledge process can be defined as high added value processes chain where the achievement of objectives is highly dependent on the skills, domain knowledge and experience of the people carrying out the activity. And when this activity gets outsourced a new business activity emerges, which is generally known as Knowledge Process Outsourcing.
Knowledge Processing Outsourcing (popularly known as a KPO), calls for the application of specialized domain pertinent knowledge of a high level. The KPO typically involves a component of Business Processing Outsourcing (BPO), Research Process Outsourcing (RPO) and Analysis Proves Outsourcing (APO). KPO business entities provide typical domain-based processes, advanced analytical skills and business expertise, rather than just process expertise. KPO Industry is handling more amount of high skilled work other than the BPO Industry. While KPO derives its strength from the depth of knowledge, experience and judgment factor; BPO in contrast is more about size, volume and efficiency.
In fact, it is the evolution and maturity of the Indian BPO sector that has given rise to yet another wave in the global outsourcing scenario: KPO or Knowledge Process Outsourcing. The success achieved by many overseas companies in outsourcing business process operations to India has encouraged many of the said companies to start outsourcing their high-end knowledge work as well. Cost savings, operational efficiencies, availability of and access to a highly skilled and talented workforce and improved quality are all underlying expectations in outsourcing high-end processes to India
Scope and Future of KPO
According to a report of National Association of Software and Services Companies (NASSCOM), the Indian chamber of commerce that serves as an interface to the Indian Software industry, Knowledge Process Outsourcing industry (KPO) is expected to reach USD 17 billion by 2010, of which USD 12 billion would be outsourced to India. Another report predicts that India will capture more than 70 percent of the KPO sector by 2010. Apart from India, countries such as Russia, China, the Czech Republic, Ireland, and Israel are also expected to join the KPO industry.
In the future, it is envisaged that KPO has a high potential as it is not restricted only to Information Technology (IT) or Information Technology Enabled Services (ITES) sectors, and includes other sectors like Intellectual Property related services, Business Research and Analytics, Legal Research, Clinical Research, Publishing, Market Research (Market research KPO), etc.
"Over the past year or two, the outsourcing industry has been throwing up jobs for Doctors, Engineers, CAs, Architects," says Jacob William of the Bangalore-based Outsource2India, which employs 500 people and offers services in the big-buzz, big-bucks area of knowledge process outsourcing. "Unlike the first wave which was more about entering data and answering phone calls, these jobs involve skill and expertise."
Also, of course, the talent is much more affordable. "Law firms in the US charge an average of $400-450 per hour, and we do the same work for $75 to $100 an hour" says Kamlani" who is an outsourcing provider in the same area.
In the Indian context, KPO salaries could be 25-50 per cent higher than those offered to the same domain experts such as Engineer, Doctor, CA, Lawyer, Architect, Biotechnologist, Economist, Statistician and MBAs, it said.
According to earlier estimates, the BPO industry itself was expected to be about $20bn by 2008, hence a very significant portion of the sector—in excess of 50% is now projected to be knowledge based. This represents significant metamorphosis of call centre sector business to completely different model. Interestingly, Sunil Mehta, Nasscom vice-president research, distances himself from the estimates.
The projections are based on a white paper released by Evalueserve. The paper cites reasons for a possible KPO boom. It says higher savings by outsourcing knowledge based activities combined with the scarcity of specialized talent in developed countries could lead to growth in the KPO sector.
STEPS TO JOIN K.P.O/ B.P.O
1.Your search for a reputed KPO or BPO will begin with searching internet. Check out what it requires and if you match the asked eligibility criteria.
2. After reading the requirements, you would be known to what the company is looking for in the applicant. So, if you match it, it’s well and good. If you lack somewhere, try to acquire that skill within short span. Don’t worry as internet is very much there in your smartphone or desktop to let you acquire the skill and its information. Remember, you will be acquiring it for yourself which will be for your future growth in the best KPO company in Delhi or somewhere else. So, take a chance for sure.
3. If you prefer KPO, always emphasize on enhancing your analytical skill. Make it strong. And for BPO, you have to speak, speak and speak in front of mirror to improve your communication skill.
4. Learn some technical knowledge, such as how to run MS Excel, MS office and Powerpoint etc..
5. The best and the most influential will be your CV that should have your work experience at the top, if any, or experience as being intern. Follow it with highlights of your work and experience, including your achievements and what you have learnt. Proceed with technical knowledge and mention qualification with your personal profile as knowledge graph. It will strengthen your possibilities of getting hired anywhere. Now, you are done with the CV.
6. Apply on employment portals, such as Indeed, Naukri.com and so on.
7. Create your LinkedIn profile where professionals always keep an eye on the suitable candidate with opulent profile and experience.
8. Access to the top KPOs and BPOs website and upload your resume there.
9. Call on the numbers which are given on them as contact number.
10. You have been lined-up. Now, you have to look forward for facing off interview.