Course Detail

All details that you want to know

About the Course

HOTEL MANAGEMENT

Hotel management courses are offered at many colleges and universities as part of academic programs leading to professional certificates, undergraduate degrees or graduate degrees in hospitality management or hotel administration. Some institutions may also offer doctoral degrees in this field.

Here are some of the core concepts you'll encounter while studying hotel management:-

  • Management basics
  • Communications
  • Service industry principles
  • Hospitality cash management
  • Advertising
  • Regulatory standards for hotels

 

Just like the previous entry, this one is also a job oriented course! It is a no nonsense course and trains students to take on managerial responsibilities in Hotel and hospitality Industry! Course duration in case of Degree course is 3 years. Diploma courses are also available, whose duration ranges between 1-2 years. With tourism sector of India going through a good phase, the Hotel business is also doing well. Government is also supporting tourism industry and thus it looks like Hotel business will continue this upward journey! Skilled Hotel Management professionals are valued by Big and medium sized hotels. Five star and other high rated Hotels are the prime recruiters. Arts stream students who have passed 12th standard examinations may pursue this course right after 12th.

 

Important subjects present in Hotel Management courses-

  • Communication Skills
  • Foreign Language
  • Food Production
  • Travel Management
  • Front Office Operations
  • Housekeeping
  • Management
  • Accounting
  • Nutrition and Food Science
  • Public Relations
  • Marketing

 

Employment Opportunities:-

Besides working in hotels, the options hotel management diploma/degree holders have are:-

  • Restaurant management
  • Fast food joint management
  • Club management
  • Recreation and health centre catering
  • Cruise ship hotel management
  • Hospital administration and catering
  • Institutional and industrial catering
  • Airline catering and cabin services
  • Manufacturers and suppliers of hotel and restaurant equipment and services
  • Hotel and catering institutes
  • Hotel and tourism associations
  • Catering departments in banks and insurance houses
  • With government owned catering departments, e.g., railway, armed forces, ministerial conventions, etc.
  • In food, confectionery, beverage production industries

 

Recruiting Sectors:-

  • All Hotels
  • Armed Forces
  • Cruise ships
  • Government canteens
  • Industries having catering facility
  • Railways
  • Resorts

 

job profile:-

Hotel managers 

  • Are responsible for the efficient and profitable operation of their establishments
  • Controls all financial aspects
  • Establishes norms of service to be provided to guests, the standard of housekeeping, food quality, decoration and banquet operations

Assistant managers

  • Oversee the day-to-day operations of their departments
  • Resident managers (in large hotels) resolve problems or emergencies round the clock
  • Under the supervision and guidance of the top management work the various departmental managers 

 

Front office

Front office manager

  • Oversees the work of receptionists, information clerk, reservation clerk and other services personnel like bell captain, bell boy and doorman
  • At the reception, the guest 'checks in' and are assisted to go with his baggage to the room with bellboys in attendance
  • Front Office Managers coordinate reservations and room assignments

 

Catering department

The Catering department includes:- 

  • The culinary department

  • The steward department

  • The food service department

 

Executive Chefs

  • Head each of these specialized kitchens under whose direction  the chef de parties  turn out exquisite preparations and meals

 

The Assistant Managers

  • Supervise service in the dining room and other areas of the operation

 

Stewards

  • Head the restaurant arrangements
  • See that everything is in order for the food service department. Under the Maitre d' Hotel are the trained hotel personnel who serve and attend to the guests in the hotel with drinks and food

 

Food and Beverage Manager

  • Plans, organizes and controls the work of the catering department
  • Deal with customers in all kinds of dining establishments from small informal diners to large restaurants. The job is very hectic during parties and conventions

Restaurant and Food Service Managers

  • Are responsible for stocks of tableware, linens, paper, cleaning supplies, cooking utensils, and furniture and fixtures
  • Arrange for equipment maintenance and repairs
  • Maintain records of hours and wages of employees, payrolls, and taxes, etc. 

Banquet Managers

  • In-charge of catering assignments

Housekeeping Department

Executive Housekeeper are-

  • Responsible for ensuring that guest rooms, meeting and banquet rooms and public areas are clean, orderly and well maintained
  • They train, schedule and supervise the work of housekeepers, inspect rooms and order cleaning supplies
  • They work with a team of housekeepers, maids, cleaners, seamstresses. Aesthetic upkeep and maintenance of equipment is often a round the clock. Shift duties are assigned to most of this staff

Floor Supervisors

  • They supervise the work of room maids and linen maids and are in-charge of rooms on a floor.

Accounts Department

The Chief Accountant:-

  • Is a chartered accountant, has a team of accountants, auditors, cashiers and accounting clerks working in the department
  • Works directly under the executive manager 

Marketing Department:-

  • Sales and marketing division works to identify the needs of prospective customers and sell the services which have been developed

Engineering Department:-

  • Procures, installs and maintains all equipment used in hotels

Personnel Department

  • Personnel departments engaged in the process of recruiting and training fresh personnel as well as providing in service training
  • It looks into the personnel needs and requirements of its employees

Forecasting Department

  • Key role in the enhancement of profitability of business
  • Projects growth in terms of business to arranging financial investments is the task of this department

Skills required:-

  • Attitude/ aptitude suitability
  • Flair for creativity
  • Liking for people
  • Ability to shoulder responsibility
  • Ability to work odd hours
  • Outgoing and pleasant personality
  • Capacity for hard work
  • Flair and flamboyance along with discipline, commitment and dedication
  • Team spirit